FRANK accepts returns on products (for a refund, minus the cost of return shipping) within 14 days of delivery.*

We ask you to take note of these exemptions:

1. Your item must be unused and in its original packaging.
2. To get your return label, simply contact us and we’ll send you one right away.
3. If an item is damaged, please shoot us an email with photos so we can take care of it (and let our local vendors know). Be sure to include your order # in your email.
4. FRANK Wine Club orders are not eligible for returns.
   
5. All non-food products can be returned for in-store credit.

Please contact us if you have any questions or concerns regarding a return you’d like to make—our team will be happy to assist you. Thanks so much and stay well!